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Artificial Intelligence, Robotics and Public Administration Models

Carles Ramió

This work aims to analyze the risks and opportunities of introducing artificial intelligence and robotics into public administration. It is essential for public institutions to adopt a proactive strategy, they must take advantage of the technological revolution not only to renew their technical capacity, but especially to solve most of their conceptual and organizational problems. Artificial intelligence and robotics can be a great opportunity for a radical institutional and organizational renovation in public institutions and a contribution to their adaptation, relevance and survival in a complex governance context. The goal is beyond simple digitalization and technological innovation by taking advantage of the new technological paradigm to organize the different models and cultures of the Administration (bureaucratic, managerial, regulatory and governance) to achieve greater institutional strength. One of the main problems in contemporary public administrations is the confusion and confrontation between its different conceptual models. Artificial intelligence and robotics present a great opportunity to finally achieve a solid bureaucratic model that is objective, neutral, fast and efficient, by avoiding negative externalities such as an excessive rigidity and corporate drifts (bureaucracy without bureaucrats). A new bureaucratic model impervious to patronage and corruption. On the other hand, artificial intelligence and robotics will be able to facilitate a more effective and efficient management in new public administrations more intelligent and open to a greater citizen participation. We must propose and achieve a public administration that is together liquid, open, collaborative, creative and innovative but also solid, predictable and constant. It might seem an oxymoron, but the good work of the Administration in the future depends on the integration and complicity between these two souls: a public administration with greater institutional quality and intelligence capabilities.


Key Words: Artificial Intelligence; Robotics; Administrative Models; Administrative Culture; Bureaucracy; Managerial Capacity; Governance

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