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Regulating Quality of Service: Planning, Compliance Monitoring, and Enforcement

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Institute for Public-Private Partnerships (IP3), Estados Unidos

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  • reforme398
Cuándo 09/07/2012 13:00 a
20/07/2012 23:00
Dónde Washington, DC, Estados Unidos
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To improve the ability of regulatory authorities, utilities, and relevant ministries that monitor and enforce quality of service requirements, IP3 has designed an intensive training course on Regulating Quality of Service: Planning, Compliance Monitoring, and Enforcement. In this course participants will explore the key elements to successfully regulate and monitor quality of service as well as examine practical examples illustrating “best practices” throughout the world. Special presentations will examine how to prepare monitoring checklists, how to benchmark service delivery vis a vis affordability, and processes for stakeholder communications.

IP3’s team of training experts offers practical experience with top presentation skills. Participants who successfully complete the course requirements will receive a Certificate of Achievement.

By the end of the course, participants will have achieved the learning outcomes provided below.

Learning Outcomes:

  • Analyzing universal access and growth strategies of utilities in the telecommunications, electricity, water, and transportation sectors
  • Illustrating the key elements of successful infrastructure service delivery
  • Illustrating the key methods for monitoring, reliability and ease-of-use of services provided
  • Applying benchmarking strategies to determine value for money and affordability
  • Creating consumer outreach and communication programs to improve feedback capabilities
  • Creating your own Action Plan to create a Quality of Service program for your regulatory body, utility, or ministry
  • Networking and building professional relations with your fellow participants and leading regulatory specialists, utility officials, attorneys, and service providers from around the world

Más información sobre este evento…

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