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Curso "Regulating Quality of Service: Planning, Compliance Monitoring and Enforcement". Curso a Distancia

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The Institute for Public-Private Partnerships (IP3), Estados Unidos

Qué
  • reforme370
Cuándo 11/07/2011 13:00 a
22/07/2011 23:00
Dónde Washington, DC, Estados Unidos
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To improve the ability of regulatory authorities, utilities and relevant ministries to monitor and enforce quality of service requirements, IP3 has designed an intensive training course on Regulating Quality of Service: Planning, Compliance Monitoring, and Enforcement.

In this course participants will explore the key elements to successfully regulate and monitor quality of service as well as examine practical examples illustrating "best practices" throughout the world. Special presentations will examine how to prepare monitoring checklists, how to benchmark service delivery vis a vis affordability, and processes for stakeholder communications.

During this summer training course, IP3 has organized fascinating, comprehensive site visits, receptions, tours and this year, for the first time, we will be hosting our participants to a U.S.A. soccer game! This course also features updated curriculum, new industry leading experts and technology, which create an unparalled learning experience for our participants.

We don't want you to miss this opportunity to participate in this high quality and informative training experience so visit our website today to learn more about the course and register (www.ip3.org).

Course Highlights:

    *Effectively monitor universal access and growth strategies of utilities in the telecommunications, electricity, water, and transportation sectors

    *Learn the key elements of successful infrastructure service delivery

    *Learn the key methods for monitoring, reliability and ease-of-use of services provided

    *Develop benchmarking strategies to determine value for money and affordability

    *Create consumer outreach and communication programs to improve feedback capabilities

    * Develop your own Action Plan to create a Quality of Service program for your regulatory body, utility, or ministry

    * Network and build professional relations with your fellow participants and leading regulatory specialists, utility officials, attorneys, and service providers from around the world

Más información sobre este evento…

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