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Call for Papers: Improving the Quality of Public Services. A Multinational Conference

— archivado en:

The Higher School of Economics (HSE); The Russian Federation Ministry of Economic Development; University of Maryland School of Public Policy (UMD); Association for Public Policy Analysis and Management (APPAM)

Conference date: June 27-29, 2011

Location: University - Higher School of Economics

Moscow, Russia

The main web page for the conference is:



Public desire for better services from government is universal, but the approaches taken to improve public services, and the outcomes achieved, vary dramatically from country to country. Researchers and practitioners around the world have learned much about the factors that influence efficiency, effectiveness, equity, and responsiveness in public service design and delivery across different contexts. Lessons emerging from developing and transition countries have potential to shed new light on longstanding questions about public service performance.

The conference is designed to attract a worldwide audience, including academics and professionals from universities, think tanks, government agencies, the private sector, civil society, and beyond.

Papers are solicited on all aspects of public policy and public management associated with improving the quality of public services at the local, sub-national, national, and regional levels. Cross-national and comparative papers are encouraged, as are papers that explore the exigencies of public administration in the Russian Federation while advancing concrete proposals to improve public services for Russian citizens. Papers will be presented in topic-oriented panels with presenters and discussants.

The conference agenda is broad. Possible topics for papers include, but are not limited to the following:

* Reinventing public service design and delivery

* Measuring performance (using administrative and other data)

* Governance, leadership, and financing

* Roles of formal and informal institutions, especially in developing and transition countries

* Transparency, integrity, and anti-corruption initiatives

* Collaboration across agencies, sectors, and federal systems

* E-government

* Citizen and community engagement

* Globalization and the role of international organizations

* Lessons from experiments: Contracting out, public-private partnerships, quasi-markets, specialized agencies, etc.

* Beyond policy and public management fads: What works under varying conditions?


Abstract submissions: Please click here to submit an abstract online through the APPAM website.

Deadline: The deadline for abstract submissions is January 24, 2011. (Extended)

Language: Please note that English will be the official language of the conference. Abstracts, papers, and presentations are expected to be delivered in English, but papers and abstracts may be submitted in Russian as well as in English.


10 Dec. 2010

Early registration begins

24 Jan. 2011

Deadline to submit proposals (Extended)

21 Feb. 2011

Proposal status notifications

4 Apr. 2011

Early registration ends, regular registration begins; papers due for distribution

25 Apr. 2011

Program available online

23 May 2011

Regular registration ends; all additional registrations must be made on-site

27 Jun. 2011

Welcome dinner for paper presenters, panel chairs, and panel discussants

28 Jun. 2011

Opening plenary and keynote address

Registration is now available; click here to register through the APPAM website.

Early registration will close on April 4, 2011. Regular registration will close on May 23, 2011. After this date, registration will be available on-site at the conference.


Ms. Elena Guseletova

Head of International Office

School of Public Administration, HSE

20 Myasnitskaya Street, office 605


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