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Brunel University, UK; University of Texas, USA

Public Sector Transformation through E-Government: Experiences from Europe and North America

Proposals Submission Deadline: July 1, 2011 Full Chapters Due: October 1, 2011

A book Edited by Vishanth Weerakkody, Brunel University, UK and Christopher G. Reddick, The University of Texas at San Antonio, USA

To be published in 2012 by Routledge, an imprint of the Taylor and Francis Group

Introduction and Purpose of the Book

Over the last decade, governments in Europe and North America have intensified their efforts to improve efficiency of public services through Information and Communication Technology (ICT) enabled transformation of government institutions. Commonly branded as electronic government (e-government), these efforts are now seen by governments as a necessity rather than an option. However, there is increasingly skepticism after initial optimism of e-government being able to provide the potential benefits as originally envisioned.

Public Sector Transformation through E-Government explores the influence that e-government has on transforming public sector organizations and the resulting organizational complexities that need to be tackled as well as its impact on citizens and democratic society. Transformation through e-government involves fundamentally changing the relationship between how governments interact with citizens and their organization. This book will provide the theoretical context of the potential of e-government to transform public services and practical examples from leading public sector institutions that have attempted to use e-government to bring about transformational change, with a specific focus on Europe and North America. There are three parts to the book, namely the (1) Organizational Perspectives, (2) Citizens and Public Service Delivery, and (3) E-inclusion and E-participation.

Statement of Aims

The four main objectives of this book are to:

1) Understand the importance of e-government as a force for change in public sector organizations and how it has changed, or has not changed, service delivery in Europe and North American governments.

2) Understand both the benefits of e-government and transformational change for government and citizens and some of the challenges and complexities in its implementation in Europe and North America.

3) Explore the major schools of thoughts on e-government and related transformational change, and provide examples of public sector institutions through case studies that have used e-government to change their organization.

4) Understand the relationship between citizens and government and how they are effected by transformational change through e-government policies and programs.

Audience for the Book

The primary audience for the edited book Public Sector Transformation through E-Government will be university professors, graduate students, researchers and professionals in information systems and public administration fields. Another audience would be government officials and policy makers interested in e-government and transformational change.

Recommended Topics by Theme

Some recommended topics are listed below. However, submissions are encouraged from other topics that examine e-government and public sector transformation in Europe and North America. Cases studies examining a specific country or countries are particularly welcome.

Part I: Organizational Perspectives

Strategic Change and E-Government

Theoretical Perspectives on E-Government Evolution Public Service Transformation: Evaluating Failure and Success of E-Government Integrating E-government Information Systems into the Enterprise Architecture E-Government Implementation in Times of Change: The Role of Shared Services Moving from E-Government to T-Government

Part II: Citizens and Service Delivery

Theoretical Perspectives on Citizens and E-Government Service Delivery E-Government and Service Delivery Evolution in Europe and North America E-Government Adoption Citizen Satisfaction with E-Government Services Service Delivery Transformation through Web 2.0

Part III: E-Inclusion and E-Participation E-Government and Social Inclusiveness Bridging the Digital Divide and Improving Social Inclusion The Role of Intermediaries in Facilitating E-Government Diffusion Citizens and E-Participation Profiling the Last Decade of E-Government Research

Submission Procedure

Prospective authors should email chris.reddick@utsa.edu a copy of a 250 word proposed chapter abstract by July 1, 2011. Their chapter proposal should clearly outline the topic that the author(s) would like to examine and how the topic relates to one of the three themes noted above. Author(s) of accepted chapter proposals will be notified by July 15, 2011. Full chapters are due by October 1, 2011. All chapters will go through a double blind peer review process. Results of the peer reviews will be announced to authors by December 1, 2011. The final copy of their chapter will be due by February 1, 2012.

Important Dates                                                                               

Chapter Proposals Due:  July 1, 2011

Notification of Accepted Chapter Proposals:  July 15, 2011

Full Chapters Due:  October 1, 2011

Peer Review Results: December 1, 2011

Final Revised Chapters Due: February 1, 2012

-Contacto: Christopher G. Reddick, The University of Texas at San Antonio, USA

chris.reddick@utsa.edu

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