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Webinar Coping with Emotionally Intense Jobs

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American Society for Public Administration (ASPA), Estados Unidos

  • reforme536
Cuándo 21/04/2015
de 10:30 am a 11:30 am
Dónde Internet
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Tuesday, April 21, 2015 * 10:30 am  - 11:30 am

Whether a law enforcement officer, zoning official, caseworker, public school teacher, emergency responder, shelter worker, firefighter, 911 dispatcher, or working in any number of other jobs, public service workers encounter situations that are emotionally intense. This requires them to manage their own emotions at the same time that they deal with upset citizens. Learn how public sector employees can cope with the emotions of their duties and how managers can better support individuals in these high-emotion positions.


Mary E. Guy, professor, University of Colorado Denver

Sharon Mastracci, associate professor and director of graduate studies, University of Illinois at Chicago

Meredith Newman, vice provost for faculty, Florida International University


ASPA Members                                          Free (member benefit)

ASPA Non-members                                  $75.00


Jone Pearce

Pearce is dean’s professor of leadership at the Paul Merage School of Business, University of California, Irvine and professor of Organisational Behaviour in the Department of Management of the London School of Economics and Political Science. Her field is organizational behavior. She studies trust, which structures and policies produce and support trust, how trust is built interpersonally and how interpersonal trust affects trust in larger institutional structures.

Mary E. Guy

Guy teaches courses on public administration, public management, organizational behavior, human resource management and leadership and ethics. Her research emphasizes the human processes involved in public service delivery. She has written widely about emotional labor in public service, especially in regard to emotionally intense work demands. She also writes about workforce diversity and the difference that gender makes in policy development and implementation. She is author of the book Emotional Labor and Crisis Response: Working on the Razor's Edge.

Sharon Mastracci

Mastracci teaches and conducts research in several areas related to employment policy, human resource management, and gendered dynamics of workplaces and labor markets. In her previous publications, she has examined emotional labor, nonstandard working arrangements in government, and income inequality. She is currently interested in depictions of government and public service in popular culture. She co-wrote Emotional Labor and Crisis Response: Working on the Razor's Edge with Mary E. Guy.

Meredith Newman

Newman serves as vice provost for faculty at Florida International University. Previously she served as director of the department of public administration and three years as chair of the department at the University of Illinois at Springfield. Prior to her career in academia, Newman served with the Australian Foreign Service (in France and Vietnam), the U.S. Department of State (in Senegal, Malaysia, and Singapore), and the World Bank. She is widely published in the areas of public management, human resources, and the emotive aspects of work. She is also a co-author of Emotional Labor and Crisis Response: Working on the Razor's Edge.


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